Terms of Use

HANDELSBETINGELSER HOS KIN UKON

General information:

KIN UKON
Vesterbrogade 18, 4. tv.
1620 København V
Denmark
Mobil 27 59 17 71
kontakt: info@kinukon.com
CVR nr.: 26369266

Payment

KIN UKON modtager betaling med VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal eller MobilPay. Betalingen vil først blive trukket på din konto, når varen afsendes. Alle beløb er i DKK. danske kroner og inkl. moms.

DELIVERY

KIN UKON tilstræber at afsende ordre indgået inden kl. 17 samme dag, ordre herefter sendes næstfølgende hverdag. Vi sender til hele Danmark. Fragtpriser er 35 kr. ved bestillinger af et glas. Forsendelsen er gratis ved køb af minimum 2 glas Kin Ukon. Varer vil blive leveret på leveringsadressen, der angives ved bestillingen medmindre andet er aftalt. Dine bestillinger sendes med DAO.

Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.

Complaint

Der gives 2 års reklamationsret i henhold til købeloven. Du kan få varen ombyttet eller pengene retur, afhængig af den konkrete situation. KIN UKON vil dække returneringsomkostninger i et rimeligt omfang.
Læs mere om din reklamationsret på Konkurrence- og Forbrugerstyrelsens hjemmeside.

Ved returnering skal varen sendes til:

KIN UKON
Vesterbrogade 18, 4.tv.
1620 København V

Shipments are not received per. cash on delivery.

Refund

In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

Return policy

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Gets the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment within 14 days after. The notice must be given per. mail to info@kinukon.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Form and send the item to:

KIN UKON
Vesterbrogade 18, 4.tv.
1620 København V

You can not regret by simply refusing to receive the item without giving clear notice.

Varer undtaget
fortrydelsesretten

The following product types are not included in the right of withdrawal:
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill in and enclose our Cancellation Form. You bear the risk of the item from the time of delivery of the item until we have received the return. We do not accept packages sent by post. cash on delivery.

Tilbagebetaling

Fortryder du dit køb, får du naturligvis det beløb, du har indbetalt til os retur.
I tilfælde af en værdiforringelse, som du hæfter for, fratrækkes denne købsbeløbet. Ved anvendelse af fortrydelsesretten, refunderes alle betalinger modtaget fra dig, herunder leveringsomkostninger (undtaget ekstra omkostninger som følge af dit valg af en anden leveringsform end den billigste form for standardlevering, som vi tilbyder), uden unødig forsinkelse og senest 14 dage fra den dato, hvor vi har modtaget meddelelse om din beslutning om at gøre brug af fortrydelsesretten. Tilbagebetaling gennemføres med samme betalingsmiddel, som du benyttede ved den oprindelige transaktion, medmindre du udtrykkeligt har indvilget i noget andet.
Vi kan tilbageholde beløbsrefunderingen, indtil vi har modtaget varen retur, med mindre du inden da har fremlagt dokumentation for at have returneret den.

Klagemuligheder

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.
Link: Complaint portal for the House of Boards

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, please provide our Email address: info@kinukon.com

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