Terms of Use

TRADE
CONDITIONS
AT KIN UKON

General information:

KIN UKON
Kattesundet 14 C, 2. tv
1458 København K
CVR No .: 26369266
Phone: 27591771
Email: info@kinukon.com

Payment

KIN UKON accepts payment with VISA-Dankort, VISA, VISA Electron and Mastercard, PayPal or bank transfer. Payment will only be deducted from your account when the item is shipped. All amounts are in Euro and incl. VAT.

DELIVERY

KIN UKON strives to ship orders placed before 17 same day, order then shipped next business day.
We ship to all of Denmark. Shipping is free with purchases for at least 58 Euro. Items will be delivered to the delivery address specified when ordering unless otherwise agreed.
Your goods can be sent with DAO.
NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.

Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.

Complaint

A 2-year right of complaint is granted in accordance with the Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" after you have discovered the defect / error. KIN UKON will cover return costs to a reasonable extent.
Read more about your right to make a complaint on the Competition and Consumer Authority's website.

Upon return, complaints and use of the right of withdrawal, the item must be sent to:

KIN UKON
Kattesundet 14 C, 2. tv
1458 København K
CVR No .: 26369266
Phone: 27591771
Email: info@kinukon.com

Shipments are not received per. cash on delivery.

Refund

In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

Return policy

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Gets the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment within 14 days after. The notice must be given per. mail to info@kinukon.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Form and send the item to:

KIN UKON
Kattesundet 14 C, 2. tv
1458 København K
CVR No .: 26369266
Phone: 27591771
Email: info@kinukon.com

You can not regret by simply refusing to receive the item without giving clear notice.

Goods excluded
withdrawal
the court

The following product types are not included in the right of withdrawal:
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill in and enclose our Cancellation Form. You bear the risk of the item from the time of delivery of the item until we have received the return. We do not accept packages sent by post. cash on delivery.

The condition of the item
on return

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

Back-
payment

If you regret your purchase, you will of course receive the amount you have paid to us in return.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item back, unless you have previously provided documentation that you have returned it.

Complaint-
honors

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.
Link: Complaint portal for the House of Boards

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, please provide our Email address: info@kinukon.com

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